PRIVACY POLICY

Hancel Design LLC
Effective Date: August 26, 2026
Last Updated: August 26, 2026

Hancel Design (“Hancel Design,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, purchase a membership, submit a form, communicate with us, or use services provided through Hancel Design.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with Hancel Design, we may collect information such as:

Information You Provide

This may include:

• Name
• Business name
• Email address
• Telephone number
• Business address
• Website information
• Insurance business type or lines of business
• Information submitted through contact, lead, checkout, or onboarding forms
• Appointment information
• Communication preferences
• Content, branding, and business information you provide for our services
• Communications you send to us

Transaction Information

When you purchase a Hancel Design membership or service, we may collect information relating to your purchase, such as:

• Membership selected
• Transaction date
• Amount paid
• Billing status
• Subscription status
• Limited billing-related information provided by our payment processor

Payment card information may be processed directly by a third-party payment processor. Hancel Design does not intend to store complete credit or debit card numbers on its own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on the technologies we use and your browser or device settings.

This may include:

• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Approximate location derived from IP address
• Date and time of visits
• Website interactions
• Analytics and performance information

Cookies and similar technologies may be used for website functionality, analytics, security, preferences, and other disclosed purposes.

2. HOW WE USE INFORMATION

We may use information for legitimate business purposes, including to:

• Provide Hancel Design services
• Process purchases and subscriptions
• Create and manage customer accounts
• Complete customer onboarding
• Build and manage websites and digital lead systems
• Configure approved automations
• Provide customer support
• Communicate with customers
• Schedule appointments
• Respond to inquiries
• Manage customer relationships
• Improve our website and services
• Measure website and marketing performance
• Maintain security
• Prevent fraud or misuse
• Maintain business records
• Comply with applicable legal obligations
• Enforce applicable agreements and policies

Where permitted and appropriately authorized, information may also be used to provide marketing communications or automated communications.

3. LEAD MANAGEMENT, AUTOMATION, AND AI

Hancel Design provides digital lead systems that may use automation and artificial intelligence.

Depending on the services purchased and configured, these technologies may assist with activities such as:

• Responding to inquiries
• Collecting basic lead information
• Organizing leads
• Scheduling appointments
• Sending reminders
• Supporting follow-up
• Routing communications
• Website chat
• AI-assisted chat
• AI receptionist functionality
• Customer relationship management
• Marketing workflows

Information submitted through these systems may be processed by technology providers used to deliver the applicable service.

AI and automation provided through Hancel Design are intended to support business operations. They should not be relied upon as a substitute for licensed insurance advice or other regulated professional services.

4. INSURANCE AND SENSITIVE INFORMATION

Hancel Design provides digital marketing, website, lead-management, automation, and related technology services. Hancel Design is not acting as an insurance carrier, underwriter, or claims administrator through these website services.

Unless a specific secure process has been established and approved for that purpose, users should not submit sensitive information through general website forms, chat systems, or ordinary email.

Examples may include:

• Social Security numbers
• Financial account credentials
• Passwords
• Government identification numbers
• Detailed medical information
• Insurance account credentials
• Other highly sensitive personal information

Insurance professionals using Hancel Design services are responsible for determining what information they may lawfully collect and process through their own lead and customer workflows.

5. HOW INFORMATION MAY BE DISCLOSED

We may disclose information to vendors and service providers when reasonably necessary to operate our business and provide services.

Depending on the services used, these providers may support functions such as:

• Website hosting
• Customer relationship management
• Automation
• Artificial intelligence
• Telephone and messaging services
• Email
• Appointment scheduling
• Analytics
• Payment processing
• Social media management
• Search optimization
• Cloud storage
• Security

These providers may process information according to their own terms, privacy policies, contractual obligations, and applicable law.

We may also disclose information when reasonably necessary to:

• Comply with law or legal process
• Respond to lawful government requests
• Protect our rights or property
• Protect users or others
• Investigate fraud, security incidents, or misuse
• Complete a merger, acquisition, financing, sale, restructuring, or similar business transaction

We do not disclose personal information to third parties merely because they want to independently market unrelated products or services to you, except where permitted by law and appropriately disclosed or authorized.

6. SMS AND TEXT MESSAGING

If you provide a mobile telephone number and affirmatively agree to receive text messages from Hancel Design, we may send messages consistent with the consent you provided.

Depending on the program, messages may relate to:

• Customer inquiries
• Appointments
• Service notifications
• Follow-up
• Customer support
• Other communications you have authorized

Message frequency may vary. Message and data rates may apply.

Where applicable, you may reply STOP to opt out of future messages and HELP for assistance.

Consent to receive marketing text messages should not be made a condition of purchasing goods or services where prohibited by applicable law.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes except as permitted by law and disclosed to you. Information may be provided to vendors that help us deliver messaging services as necessary to operate the messaging program.

7. EMAIL COMMUNICATIONS

If you subscribe to marketing emails, newsletters, or similar communications, you may unsubscribe by using the unsubscribe mechanism provided in the applicable message.

We may still send transactional or service-related communications when appropriate, such as billing, account, security, onboarding, or service notifications.

8. GOOGLE REVIEWS AND THIRD-PARTY CONTENT

Our website may display or link to reviews made available through Google or other third-party platforms.

Reviews, reviewer names, photographs, avatars, ratings, and related information remain subject to the applicable third-party platform’s policies and the rights of the individuals involved.

Hancel Design will not knowingly present fabricated testimonials as authentic customer reviews.

9. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance, and measure marketing effectiveness.

Third-party analytics or advertising technologies may also be used when appropriately configured.

Where required by applicable law, we will provide applicable choices or obtain required consent regarding certain cookies or tracking technologies.

You may also be able to manage cookies through your browser settings.

10. PAYMENT PROCESSING

Payments may be processed by third-party payment providers.

Those providers may collect and process payment information under their own privacy policies and security practices.

Hancel Design may receive transaction-related information necessary to administer your membership, payment, subscription, refund, or account without receiving or storing your complete payment-card details.

11. DATA SECURITY

Hancel Design uses reasonable administrative, technical, and organizational measures designed to protect information under our control.

However, no website, transmission, storage system, artificial intelligence system, or electronic communication method can be guaranteed to be completely secure.

Customers should use appropriate security practices and should not send passwords or other highly sensitive credentials through ordinary forms or email.

12. DATA RETENTION

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet security needs, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and why it was collected.

13. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you reside and applicable law, you may have certain rights concerning your personal information.

These may include rights to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about certain data practices
• Other rights provided by applicable privacy laws

Not every right applies in every circumstance or jurisdiction.

We may need to verify your identity before processing certain requests.

To submit a privacy request, contact:

celia@hanceldesign.com

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, platforms, or services.

Hancel Design does not control the privacy practices of independent third parties. You should review the privacy policies of those services before providing information to them.

15. CHILDREN’S PRIVACY

Hancel Design’s services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly seek to collect personal information from children under 13 through our business website.

If you believe a child has provided personal information to us improperly, please contact us.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as our business, services, technology, or legal requirements change.

When we make changes, we will update the “Last Updated” date displayed at the top of this policy.

Material changes may be communicated through additional methods when appropriate or required.

17. CONTACT HANCEL DESIGN

Questions or requests regarding this Privacy Policy may be directed to:

Hancel Design

Email: celia@hanceldesign.com
Phone: 385-439-3498

WEBSITE IMPLEMENTATION INSTRUCTION

Add a clearly visible Privacy Policy link to the Hancel Design website footer.

Also provide the Privacy Policy at relevant points where personal information is collected, including checkout and applicable lead/contact forms.

Do not use a pre-checked consent box for optional marketing communications.

Keep acceptance of contractual terms separate from optional marketing consent where appropriate.

For forms that collect mobile numbers for marketing or automated text communications, use appropriate affirmative consent language and maintain records of consent.

Do not automatically assume that submitting a general website form constitutes consent to receive all forms of marketing communication.

ONLINE SERVICES

Hancel Design LLC provides its services primarily online. Customers may interact with us through our website, online checkout, onboarding forms, email, telephone, video meetings, customer-management systems, and other digital communication platforms.

Because our services are delivered online, information may be transmitted to and processed through third-party technology providers that help us operate our website, process payments, communicate with customers, manage leads, provide automation and artificial intelligence features, and deliver our services.

Customers do not need to visit a physical Hancel Design LLC office to purchase or receive our services.